Services

Contact Center Solutions & Services


Our Technical support team are trained professionals on all types of Asterisk applications, with troubleshooting experience ranging from basic dialplan construction to real-time configuration management.We believe in a Quality and efficiency driven services.We have 24/7 customer care support, striving to make the customers experience fruitful with us. We have different types of SLA’s , in order to serve our clients with a better quality, Like :

Category Basic Gold Platinum On Call
Harware ** NA NA NA NA
Support – initial analysis of Issue Within 2 Hrs Within 1 Hrs Within 1 Hrs Within 2 Hrs
Major Issue Priority 2 working days 2 working days 1 working day 2 working days
Critical Issue Priority 48 Hrs 24 Hrs 8 Hrs NA
Remote Health Check Once / week Once / week Once / week NA
On-Site Visit NA NA Once / Month NA
Health Check * Applicable in India value-5
Timing – Free Support 9 x 5 24 x 5 24 x 5 NA
Escalation Time Every 6 Hrs Every 4 Hrs Every 2 Hrs Every 6 Hrs

 

* astTECS has a well defined RMA policy for the goods supplied

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Asterisk is a complete telephone solutions platform. *astTECS offers services for open source asterisk systems & appliances in India, addressing a wide range of call center / contact center solutions & enterprises solutions including – IVR systems, open source VoIP PBX, call center dialer, voice dialer, voice logger, automatic call distribution, predictive dialer, hosted dialer, GSM & SMS integration, VoIP call recording, customized line call recording / monitoring / tracking.For more details on Asterisk Support & Services.
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