Voice Logger for Call Center / Contact Center

*astTECS Voice Logger (V Logger)

Voice logging or voice recording is the process of recording audio in a business situation. In a Call Center / BPO terms it is known as “agent monitoring” or “call logging”. Voice logger is a digital multi-channel voice logging, call monitoring and call recording equipment.

*asttecs Voice Logger Product Bundles:

  • *ast VL 10 – 10 concurrent calls
  • *ast VL 30 – 30 concurrent calls
  • *ast VL 60 – 60 concurrent calls

Why to use Voice Logger?

Voice Logger allows businesses to keep records, improve customer service quality, increase security, decrease errors, policy compliance, government regulations, connection resolution, process evaluation, data mining and training.

Voice Logger Benefits

Whether you are in Sales & Telemarketing, Collections, or Customer Support in any vertical, our Voice Logger will help you store and track important correspondence for training as well quality assessment. If you wish to ensure service quality and highest customer satisfaction, our flexible and pre-integrated solution is best for you.

  • Record all calls- Automatically record all conversations and keep a track of inbound and outbound interactions between agents and customers for quality assurance with our no-bar recording.
  • Search capability- Ease of searching through voice records without endless maze of menus and buttons. Associate records with specific voice logs (E-mail history, chat history, etc) to enhance efficiency in operations.
  • Data Security- Access to supervisors, managers, administrators or other qualified users only with strong security features to ensure data security for the voice logs and records.
  • Multiple format support- The voice logs in MP3 format or GSM format.
  • Ease of reporting and viewing- Access voice logs online and create comprehensive reports. Easily manage centralized or distributed agent workforce, and related voice records efficiently from any corner of the world.
  • Unified interface- Quick links (record, replay, forward, etc) allow you to perform routine functions with a single click.

Voice Logger In Sales:

  • Replaying calls to improve sales technique
  • Listening to real-life examples of sales best practice

Voice Logger in Management:

  • Focusing on the situation at hand by eliminating note- taking
  • Replaying unclear calls for clarity

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*ast VL30

Voice Logger- 30 Calls+ Asterisk

astTECS Voice Logger : 30 concurrent calls

*ast VL 30 Voice Logger allows businesses to keep records, improve customer service quality, increase security, Decrease errors, policy compliance, government regulations, connection resolution, process evaluation, data mining and training.

Product Highlight

  • 30 Concurrent calls
  • Powered by Asterisk
  • One year Free AMC for the Hardware

Download Brochure

Product Description for *ast VL30

Product Application Scope

  • Caller ID
  • Support all interface
  • Absolute compatibility
  • Simultaneous recording
  • Record limitlessly
  • Search capability
  • Data bake up capability
  • Data security
  • Data encryption
  • Multiple format support.
  • Remote access
  • Listening to real-life examples of sales best practice
  • Supervising employees.
  • Using recorded examples of good calls for training purposes.
  • Quickly evaluating new and non-standard situations, so the whole team can be ready for similar situations in future.
  • Keeping initial records of transactions and services provided.
  • Evaluating customer reactions to IVR loops.
  • Help Desks.
  • Supervising staff.
  • Compiling details of common user difficulties.
  • Resolving disputes of what information has been provided.
  • Replaying descriptions of particularly complex issues.
  • Forwarding complex calls to the most appropriate person without having the customer repeat information.

Technical Specifications

Voice Logger Protocols
  • VoIP: SIP (RFC 2833), IAX 2
  • ISDN: PRI DSS 1 (Q931, National variant) T1/E1, CRC4, NCRC4, TE/NT
  • Mobile: GSM 850/1800/1900 MHZ channels.
Voice Logger Codecs G729, G711alaw, GSM, G729
Hardware 4 GB RAM , 500HDD, Core 2 Duo Processor
PRI Card T1 / E1 port with optimum PCI interface.
Dimensions 4U form factor. Autosense compatibility with 5 V and 3.3 V PCIbusses.
Power 800 MA peak, operational 300 mA max at +3.3 V 4U – 100-240 VAC, 200 W.
Size 4U: 483x177x450 mm.
Mounting 19″ Rack.
Temperature Range 0-50°C.

 

Software
  • Asterisk 1.8

Features with Description

  • *astTECS Voice Logger provides secure real time recording module in various recording formats and applicable as per agent
  • 100% recording in raw codec form Voice logger Feature allowing recording in codec format to optimize space and quality requirements.
  • Search Feature to provide the ability to search through recorded database based on filtered parameters. Search based on date, time, source, destination and duration.

 

*ast VL60

Voice Logger- 60 Calls+ Asterisk

astTECS Voice Logger : 60 concurrent calls

*ast VL 60 Voice Logger allows businesses to keep records, improve customer service quality, increase security, Decrease errors, policy compliance, government regulations, connection resolution, process evaluation, data mining and training.

Product Highlight

  • 60 Concurrent calls
  • Powered by Asterisk
  • One year Free AMC for the Hardware

Download Brochure

Product Description for *ast VL30

Product Application Scope

  • Caller ID
  • Support all interface
  • Absolute compatibility
  • Simultaneous recording
  • Record limitlessly
  • Search capability
  • Data bake up capability
  • Data security
  • Data encryption
  • Multiple format support.
  • Remote access
  • Listening to real-life examples of sales best practice
  • Supervising employees.
  • Using recorded examples of good calls for training purposes.
  • Quickly evaluating new and non-standard situations, so the whole team can be ready for similar situations in future.
  • Keeping initial records of transactions and services provided.
  • Evaluating customer reactions to IVR loops.
  • Help Desks.
  • Supervising staff.
  • Compiling details of common user difficulties.
  • Resolving disputes of what information has been provided.
  • Replaying descriptions of particularly complex issues.
  • Forwarding complex calls to the most appropriate person without having the customer repeat information.

Technical Specifications

Voice Logger Protocols
  • VoIP: SIP (RFC 2833), IAX 2
  • ISDN: PRI DSS 1 (Q931, National variant) T1/E1, CRC4, NCRC4, TE/NT
  • Mobile: GSM 850/1800/1900 MHZ channels.
Voice Logger Codecs G729, G711alaw, GSM, G729
Hardware 8 GB RAM, 500HDD, Quad core Processor.
PRI Card T1 / E1 port with optimum PCI interface.
Dimensions 4U form factor. Autosense compatibility with 5 V and 3.3 V PCIbusses..
Power 800 MA peak, operational 300 mA max at +3.3 V 4U – 100-240 VAC, 200 W.
Size 4U: 483x177x450 mm.
Mounting 19″ Rack.
Temperature Range 0-50°C.